Refund Policy

• First payment: 14 days. Ask for a refund within 14 days of your first Premium payment and you get a full refund. You do not need to give a reason.
• Renewals: 7 days. Ask for a refund within 7 days of a renewal charge and you get a full refund of that charge.
• Cancelling. You can cancel at any time. Cancelling stops future charges, and Premium stays active until the end of the period you have paid for. We do not refund part of a month that has already started, except as above.
• If we shut down Premium, you get a full refund of the time you have paid for but not used.

Email support@wheresucceed.com from the address you used to buy Premium and include the order or receipt number from your confirmation email. We reply within 5 business days.

Payments are processed by Stripe. Once we approve a refund, it is paid back to the card or payment method you used. It usually appears within 5 to 10 business days, depending on your bank. Taxes collected on the purchase are refunded with it.

If you are a consumer in the EU/EEA you normally have a 14-day right to withdraw from an online purchase. For digital services that start right away you can agree to start immediately, which can affect that right. We grant the 14-day refund above in any case, so using Premium straight away does not cost you it. This policy does not limit any mandatory consumer rights you have under the law where you live.

Refunds may be declined where there is evidence of abuse or fraud, such as repeatedly buying and refunding. See also our Terms of Service.